Out of Sight Tours Pty Ltd understands that privacy is important to you. We hope the following statement will help you understand how we collect, use, disclose, hold and safeguard your personal information. Out of Sight Tours prides itself on offering the highest standards in customer service delivery, and in being an organisation with a reputation for providing high quality ecotourism products.
Out of Sight Tours will continue to treat your privacy as being of utmost importance as it is recognised as an integral part of our business processes and procedures. The National Privacy Principles contained in the Privacy Act set the standard for how private sector organisations should handle personal information. Out of Sight Tours is committed to complying with this standard. The National Principles may be viewed on the Australian Privacy Commissioner's web site at www.privacy.gov.au.
1. What personal information does Out of Sight Tours collect?
The types of personal information that we collect will depend on the nature of your dealings with us.
Out of Sight Tours also collects and uses Personal Information for secondary purposes:
We only collect information that we need:
Out of Sight Tours will not collect Personal Information secretly or in an underhanded way.
We generally collect very limited amounts of personal information, such as names, addresses, telephone numbers, e-mail addresses, and credit card details to allow us to accept payments from you for our products and services.
We also collect personal information about our employees and contractors (personnel records).
2. How do we use personal information?
a) To provide you with the products and services you want
We tell our customers about the general uses of their information when we collect it and we will provide additional explanation if our customers request it. Primarily, we will use your information to provide you with the products and services you have requested. The particular purpose for which we collect personal information will either be explained when we collect that information, or will be obvious from the context in which it is collected. We only use personal information for the particular purpose we collected it for, or for other purposes that are directly related to that purpose. If we want to use personal information for any other purpose we must obtain your consent. If we use your personal information to send you information by email (including e-newsletters), we will always give you an opportunity to “unsubscribe”, and we will respect your wishes.
b) Your feedback is important to us
Out of Sight Tours may use your information to contact you from time to time, in order to seek your opinion on matters such as your satisfaction with our guides and suggestions for improvement, our current service standards, opportunities to partake in new products we have available, and the development of new products and services. These contacts assist Out of Sight Tours to remain relevant to the needs of our customer base. You can choose not to take part in this activity if we contact you.
c) Product offers
We may also use your information to offer you other products and services that we think you might be interested in. These offers may be based on information you provided in your initial transaction with us, information you provided when you responded to our surveys, from information that may indicate purchasing preferences and business needs, as well as information lawfully available from other organisations.
3. Will your personal information be given to anyone else?
Out of Sight Tours makes only limited disclosures of personal information. If Out of Sight Tours engages external service providers, we require those contractors to comply with contractual privacy obligations that reflect Out of Sight Tours’ own strict privacy obligations. However, there will be no disclosure of this personal information without consent. We do not give, rent or sell your information to other organisations so that they can direct market to you. Out of Sight Tours will only disclose personal information with your express consent, or if this is required by law or permitted under the Privacy Act.
Please keep in mind, however, that if you take advantage of an offer from one of our business partners and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive further offers from them.
Out of Sight Tours provides the customer name, telephone number, address and email address for each booking made to the relevant supplier. Our suppliers require this information for the provision of their services to customer. Although Out of Sight Tours offers services from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing information without permission. Out of Sight Tours encourages individuals to review the privacy policies of the suppliers’ the goods or services have been purchased from.
In the rare event that Out of Sight Tours is required to disclose Personal Information to law enforcement agencies, government agencies or external advisors Out of Sight Tours will only do so in accordance with the Privacy Act or any other relevant Australian legislation.
4. Quality of information
We use technology, continual data verification processes, documented employee procedures and internal monitoring to help ensure that your information is accurate and up-to-date.
We also ask you to contact us and let us know if you believe that any information we hold about you is inaccurate or not up-to-date, such as when you change any business contact details.
5. Security of personal information
Out of Sight Tours takes security of personal information seriously. Most electronic records of personal information collected by Out of Sight Tours are stored in databases are hosted on servers in Australia. In each case, our IT systems are protected by appropriate IT security measures. We also require our staff to ensure that paper records containing personal information are stored securely. Out of Sight Tours’ personnel are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by Out of Sight Tours is kept confidential.
Out of Sight Tours will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Out of Sight Tours who have a genuine “need to know” as well as “right to know”.
Passwords, firewalls and virus protection are used to protect Out of Sight Tours systems holding personal information from unauthorised access. Security alarms, access codes and internal procedures are used to protect Out of Sight Tours premises that house Out of Sight Tours systems and paper records.
Out of Sight Tours strives to ensure the security, integrity and privacy of personal information submitted to our sites, and periodically updates its security measures in light of current technologies. You need to be aware of inherent risks associated with the transmission of information via the Internet. Out of Sight Tours cannot guarantee or warrant the security of any personal information you submit to our sites. If you have concerns in this regard, Out of Sight Tours has other ways of obtaining and providing information. Normal mail, telephone and fax facilities are available.
Out of Sight Tours sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute sponsorship or endorsement or approval of these sites. Visitors to those sites should refer to their separate privacy policies and practices.
6. Declining product offers (“Opt-Out”)
From time to time, Out of Sight Tours may use your information to tell you about other products and services, discounts, special offers, competitions and invitations to special events. However, we clearly recognise the importance of providing you with choices by giving you an easy means to "Opt Out" from receiving these offers. Let us know if you do not want to receive these offers by contacting us via mail, email or fax and advising that you wish to "Opt Out" of future offers.
7. Online privacy issues
In general on Out of Sight Tours’ websites, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. We do not link your IP addresses to anything that identifies you.
8. Disclosure of personal information
a. Business partners
In some cases, we contract with other parties so that we can bring you quality products and services more efficiently. Where we do this, you will be informed prior to the collection of your information or as soon as practicable thereafter, of how Out of Sight Tours and our business partner will collect, use and disclose your information.
b. Other disclosure of information
Out of Sight Tours may also, as permitted by the Privacy Act, disclose your information where it is necessary in an emergency, investigation of suspected criminal activity or where Out of Sight Tours is authorised or required by law (e.g. legislation or a legal order) to disclose it. In all other cases, we will not disclose your information unless you have been previously informed or have authorised us to do so.
9. How Long Do We Keep Information?
We will keep information for as long as it is necessary to service your account or to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.
10. Our Employees and Training
We provide training and communications programs designed to educate employees about the meaning and requirements of this Privacy Charter. Employees who intentionally or negligently breach this Privacy Charter are subject to disciplinary action. Employees are expected to report violations and may do so confidentially to their manager or compliance officer.
11. Your rights of access and correction
You can contact Out of Sight Tours to request details of any personal information we may hold about you or if you would like us to correct it.
12. Additional information